Let’s Fix Your Issue!

 

Issue: Your Switch Guard Doesn’t Lock And Opens Without Turning the Knob

Cause: This means your switches are too deep in your wall or your wall is uneven, so you are pushing and overtightening the Guard’s installation screws to install your Switch Guard.  This deforms the Switch Plate and causes problems with the locking mechanism.

Here’s a quick test: see if your Guard locks when it isn’t installed onto your wall.  If it does but stops locking when you install it, then you know your wall or switch(es) is causing the problem.

Fix:

1. Loosen (turn counterclockwise) the adjustment screws on your switches (see arrows in the pictures below) to bring the switches out from the wall so that your Guard’s installation screws can reach them.

OR

2. Use longer screws to install your Guard.  If you don’t have longer screws, contact us and we’ll send you some.

Issue: You Can’t Install Your Switch Guard

Cause #1: Your switches are too deep in your wall, so your installation screws are too short.

Fix:

1) Loosen (turn counterclockwise) the adjustment screws on your switches (see arrows in the pictures above) to bring the switches out from the wall so that your Guard’s installation screws can reach them.

OR

2) Use longer screws to install your Guard.  If you don’t have longer screws, contact us and we’ll send you some.

Cause #2: You have the wrong style Switch Guard

Switch styles, sizes, and screw hole locations are pretty standardized.  So we have to ask: Did you purchase the wrong Switch Guard style?  If so, no problem.  It happens every once in a while.  🙂

Fix: Contact us and we’ll make sure you have the correct Switch Guard style.

Cause #3: If you have the correct style and your Switch Guard still doesn’t fit your switch or the screw locations aren’t right, then you likely have a specialty switch like an outdoor switch or a duplex switch.

Fix: You might need a customized Switch Guard.  Contact us, and we’ll work with you to see if you need a customized design.

Cause #4: You are trying to cover dimmer switches.

Although our Switch Guards will cover most dimmer switches, we keep finding new kinds of dimmer switches that customers have.

Fix: You might need a customized Switch Guard.  Contact us, and we’ll work with you to see if you need a customized design.

Issue: Your Kiddie Can Open Your Switch Guard

Fix: Install the optional double-lock attachment that requires 2 hands to open the Switch Guard.  Check it out here:

Issue: Your Smarty-Pants Kiddie Can Open Your Switch Guard with the Double-Lock Attachment

Fix: Contact us about our newly-designed triple-lock attachment.